What information do I need to make sure I get the right part for my tool?

When looking for parts for your tool, we need your Make, Model, and Serial number of the tool you are looking for parts for. Unfortunately it is not as simple as a description of a part to find the correct part for your tool.

Can you get parts for my tool?

We have a very extensive parts inventory as well as order hudnreds of special order parts each week. So there is a very good chance we can help you.

Will you call me when my part is in?

Yes, yes, a thousand times yes. We will inform you when your part has arrived and is ready for pickup. Calling us will only slow down the process. The same person that takes the call is the person that is unpacking orders. So the more distractions the have the slower they get to completing there job and the longer you wait for that call.

Can I return electrical parts?

No, we do not take returns on any electrical parts as well as any wear items.

How long does it take to come in if you need to order a part for me?

Many parts we have in stock, but if we need to special order your part wait times will vary. As an average it takes 5-7 business days from order submission date. That is the date we submit the order to the manufacture, not the day you order it from us.

Does it cost anything to get me an estimate on what needs to be fixed on my tool?

Yes, We charge a $25 estimation charge to determine what repairs your tool may require. If you choose to repair your tool, it gets put towards the repair of the tool.

How long does it take to repair my tool?

Our standard wait time is three business days. There are of course busier times of the year where that can fluctuate, but we do our best to stay under five business days. Remember Saturday and Sundays are not business days.

Can I make an appointment to my tool fixed?

No, we operate on a first come first serve basis. Over our many years of small tool repairs it has become overwhelmingly clear that we can never predict the duration of a repair. For that reason, we request that you leave your equipment with us and its place in line. That way as soon as we have time, we will work on it.

Do you fix my tool?

Most likely, we are the authorized service center for many brands of commercial and outdoor power equipment. Please call with your Brand and Model number and we can confirm it is a tool we are certified to repair.

Can I get moved to the front of the line?

No, We do our best to treat everyone fair and if we would all be disappointed if we had learned that we had been moved down in the order as a favor to another customer.

Will someone show me how to use the tool and help me load it?

Yes, we take great pride in serving you and our goal is to help you get your job done. That is why we will ensure you know how to use the tool before you leave our property. This is also why we will offer to help you load the equipment both when you pick up the equipment and drop it off.

Does the tool work?

Short answer, yes. We service each piece of rental equipment every time it is returned from a rental. So, it will leave the yard in working order. Can we guarantee that a breakdown won’t happen, no. But if it does, we will do everything we can to make it right.

Do I need to return the tool full of fuel?

We request all tools are returned full of fuel. On small tools it is hard to determine how much fuel is used so there are not separate fuel charges. On larger machinery if the equipment is not brought back full, then we will bill you per liter of fuel used at a slightly higher than pump rate.

Why do I need to leave a deposit, and will I get it back?

A security deposit is required for all rentals unless the process of a charge account has been completed. Although you are trustworthy, insurance does not know you, and requires us to take a deposit of at least double the estimated rental charge.

Providing the rental equipment comes back in working order then you will receive your deposit back.

Can I drop my rental off after hours?

In some situations, we will arrange for after-hours drop offs. So please mention to our staff if you require this service before you leave with your rental.

Do I pay for the tool I rented even when I am not using it?

Yes, you are charged rent from the minute the tool leaves the yard until it is returned. “Time out not time used” is a common term used in the equipment rental industry.

Do I need insurance?

It is not required by The Rental House for you to have insurance. We would strongly encourage you to check with both your auto and home insurance to see if you have coverage for theft, fire, or accident insurance on rental equipment that you may have in your possession, so you have no surprises if something does happen.

What happens if something breaks?

This is more complex than a simple yes or no. We do charge a 7% damage waiver that is designed to help cover any incidental damages to the equipment while you have it in your possession. If there is evidence of negligence or intentional damage to the equipment, then it is the responsibility of the renter to pay for the repairs.

Do I need a Credit Card to rent something?

No, we do not require a Credit Card. We will take a deposit by Credit Card, Debit, or Cash.

Do you offer delivery?

Yes, we offer delivery on everything that we rent. Based on the size and location of delivery will vary the charge. Every situation is a little different so we would encourage you to talk with us about yours.